HRO Roofing — FAQ

Edmonton Roofing — Frequently Asked Questions

Straight answers to the questions we hear most from Edmonton and area homeowners. No sales pitch, just the honest read from a family-owned Alberta roofing crew.

🚨 My roof is leaking right now!

Stop and call me immediately: 780‑237‑1716 (mobile — answered after hours for emergencies).

While you're waiting for the call to connect: get a tarp on it if you can safely, or a bucket under it. Every hour of active water in your attic damages insulation, drywall, and structure. The sooner we're on the roof, the less you pay in interior repairs.

How much does a roof replacement cost in Edmonton?

Most Edmonton asphalt shingle re-roofs run $6,500–$14,000 depending on square footage, pitch, tear-off complexity, and shingle grade. Wood shake systems run $18,000–$40,000+. Metal roofs typically $18,000–$35,000 depending on profile and finish. For a project-specific number in minutes, use our free DIY estimator.

How long does a shingle roof last in Alberta?

Architectural asphalt shingles typically last 20–30 years in Edmonton if installed correctly. 3-tab lightweight shingles last 12–20. Hail events and freeze-thaw cycles shorten lifespan. Wood shakes properly maintained last 25–40 years; steel and rubber systems 40–50+.

Do you handle hail damage insurance claims?

Yes. We photograph damage, mark test squares, produce adjuster-ready scopes, and meet your adjuster on the roof if it helps. We don't negotiate the claim on your behalf — that's between you and your insurer — but our documentation gets claims approved that would otherwise be denied. See our Sherwood Park page for hail-belt specifics.

How long does a roof replacement take?

Most single-family shingle re-roofs are completed in 1–2 working days once material and crew are scheduled. Wood shake and metal projects take 3–7 days. Weather can push schedules — we don't install shingles in the rain.

Are you licensed and insured?

Yes. HRO Roofing carries commercial liability insurance and WCB coverage. Certificates available on request before any work begins. If a contractor won't show you their WCB clearance letter, walk away.

Do you offer warranties?

Yes. Manufacturer material warranties (varies by product — typically 25 years to lifetime limited on shingles) plus our own workmanship warranty on the install. All warranty paperwork is delivered at project close, not "in the mail later".

Should I choose asphalt shingles, metal, or wood shake?

Depends on budget, aesthetics, and how long you plan to stay in the house.

  • Asphalt shingle — the affordable default. 20–30 year life, lowest install cost, huge colour selection.
  • Metal — the long-term investment. 40–60 years, higher upfront, near-zero maintenance, great snow shedding.
  • Wood shake — the aesthetic choice. Beautiful, character-appropriate for older Edmonton and St. Albert neighbourhoods, higher maintenance and cost.
  • Rubber / synthetic shake — a middle ground. Shake look, better hail resistance, moderate cost.
What is Class 4 impact-resistant shingle and do I need it?

Class 4 (UL 2218 rated) shingles resist hail impact substantially better than standard architectural shingle. Most Alberta insurers offer a premium discount for Class 4 — typically 5–15%. In hail-prone parts of Sherwood Park, south Edmonton, and rural Strathcona, the upfront cost usually pays back in premium savings plus reduced claim exposure.

How do I know if my roof needs replacement vs. repair?

Replace when: widespread granule loss, curled or cupped shingles across multiple slopes, multiple leaks, visible sagging, or shingle age over 20 years.

Repair when: isolated leak, damaged flashing, or wind damage on 1–2 slopes of an otherwise healthy roof.

We give you the honest read on which applies. We don't upsell a re-roof when a repair is what's needed.

Do you install ice & water shield to code?

We install ice & water shield beyond code minimum on every roof — typically 36" past the interior wall line at eaves, in all valleys, and around every penetration. On low-slope or ice-dam-prone roofs, we extend further. Skimping on I&W is the #1 shortcut that causes leaks 3–5 years in.

Do you work in winter?

Emergency leak and storm repairs, yes — year-round. Full re-roofs, we prefer temperatures at or above -10 °C for proper shingle sealing. We book winter emergency work but recommend planning full replacements for April through October when possible.

Can you replace eavestroughs at the same time as the roof?

Yes — and often it makes sense. Tear-off is when downspouts and eaves are already disturbed. We fabricate seamless 5" or 6" aluminum eavestroughing on-site and install with hidden hangers. Bundled projects usually save 10–15% versus separate mobilizations.

Do you require a deposit?

For most residential projects, no deposit — payment is due at completion after your walkthrough. For material-heavy projects (wood shake, metal, large commercial), we may request a deposit against materials. Details are always in the written estimate before any work begins.

What areas do you service?

Edmonton, Sherwood Park, St. Albert, Leduc & Beaumont, Spruce Grove & Stony Plain, and surrounding acreages in Strathcona County and Parkland County. Select projects further afield by arrangement.

Still Have a Question?

Call, or get an instant estimate online — no lead form, no sales calls unless you ask.